Shipping policy
LIFE LEGACY SHIPPING POLICY
Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from shipping and delivery time.
Customized, made-to-order, preorder, limited-release, and high-volume promotional orders may require additional processing time. If a different processing estimate appears on the product page or during checkout, that estimate applies to the order.
Estimated Delivery
After processing and carrier pickup, standard delivery within the United States is estimated to take 3–7 business days.
Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier disruptions, incorrect addresses, security reviews, and circumstances outside our reasonable control may cause delays.
Shipping Charges
Shipping charges, if applicable, are calculated and displayed during checkout before payment.
Free-shipping offers and other shipping promotions are subject to the terms displayed with each offer.
Order Tracking
When tracking is available, the tracking information will be sent to the email address or phone number provided during checkout.
Please allow up to 48 hours after shipment for the carrier’s tracking information to update.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Contact [CUSTOMER SERVICE EMAIL] immediately if your address needs to be corrected. We cannot guarantee that an address can be changed after an order begins processing or has shipped.
If a package is returned because the address was incorrect, incomplete, refused, or undeliverable, the customer may be responsible for additional shipping costs. Any approved refund will follow our Return and Refund Policy.
Shipping Delays
If we cannot ship your order within the promised processing time, we will notify you and provide an updated shipping estimate.
When required, you may choose to accept the delay or cancel the affected unshipped order for a full refund to your original payment method.
Lost or Missing Packages
If your tracking information does not show delivery and the estimated delivery period has passed, email [CUSTOMER SERVICE EMAIL] with your name and order number.
We will review the tracking information and, when appropriate, open an investigation with the shipping carrier.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot find it:
- Confirm that the shipping address on your order is correct.
- Check your porch, side doors, mailroom, parcel lockers, and other possible delivery locations.
- Ask household members or neighbors if they accepted the package.
- Allow one additional business day because carriers occasionally scan packages before delivery.
- Contact the shipping carrier.
- Email [CUSTOMER SERVICE EMAIL] if the package is still missing.
We will review each situation. A carrier investigation may be required before a replacement or refund decision is made.
Damaged Packages
If your package or merchandise arrives damaged, email [CUSTOMER SERVICE EMAIL] within 7 calendar days after delivery.
Include:
- Your full name
- Your order number
- Clear photographs of the merchandise
- Photographs of the packaging
- A photograph of the shipping label
Keep the merchandise and packaging until we complete our review.
International Shipping
Life Legacy ships only to destinations available during checkout.
International customers are responsible for customs duties, import taxes, brokerage fees, and other local charges unless checkout expressly states otherwise.
Customs processing may delay delivery. Life Legacy does not control customs inspections or processing times.
Multiple Shipments
Orders containing multiple items may arrive in separate packages. If your order is divided into multiple shipments, you may receive more than one tracking number.
Order Cancellations
Contact [CUSTOMER SERVICE EMAIL] as soon as possible if you need to cancel an order.
We cannot guarantee cancellation after an order has entered processing. An order cannot be canceled after it ships. Eligible items may be returned after delivery under our Return and Refund Policy.
SHIPPING QUESTIONS AND ANSWERS
How long will my order take to arrive?
Orders are normally processed within 1–3 business days. After processing, standard delivery is estimated to take 3–7 business days.
Do weekends and holidays count as business days?
No. Business days generally run Monday through Friday, excluding recognized holidays.
How can I track my order?
When tracking is available, we will send it to the email address or phone number provided during checkout. Please allow up to 48 hours for tracking information to update.
Can I change my shipping address?
Email [CUSTOMER SERVICE EMAIL] immediately. We will try to help, but we cannot guarantee an address change after the order begins processing or ships.
What happens if I enter the wrong address?
Contact us immediately. If the package has already shipped, the carrier may be unable to redirect it.
If the package is returned as undeliverable, you may be responsible for additional shipping costs.
What should I do if tracking says delivered but I cannot find my package?
Check the delivery location, mailroom, parcel lockers, household members, and neighbors. Allow one additional business day, then contact the carrier and email us with your order number.
What should I do if my package is delayed?
Check the carrier’s tracking page first. Weather, holidays, and service disruptions may cause delays.
If there is no update after the estimated delivery period, contact us with your order number.
Do you ship internationally?
We ship only to destinations available during checkout. International customers may be responsible for customs duties, taxes, brokerage fees, and other local charges.
Will all my items arrive together?
Not always. Some orders may be divided into multiple shipments, with a separate tracking number for each package.
Can I cancel an order after it ships?
No. Once an order ships, it cannot be canceled. If the item qualifies, you may request a return after delivery under our Return and Refund Policy.
Contact Us
For shipping assistance, contact:
Email: [CUSTOMER SERVICE EMAIL]