Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at faruq_3332@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at faruq_3332@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at faruq_3332@yahoo.com.
LIFE LEGACY RETURN & REFUND POLICY
We want you to be satisfied with your Life Legacy purchase. If an item is not right for you, you may request a return within 14 calendar days after your order is delivered.
Return Eligibility
To qualify for a return, the item must be:
- Unworn, unwashed, and unused
- Free from odors, stains, hair, and damage
- In its original condition
- Returned with all original tags and packaging
- Accompanied by the order number or proof of purchase
Items returned without approval or items that do not meet these conditions may be refused and sent back to the customer.
Items That Cannot Be Returned
The following items are final sale unless they arrive damaged, defective, or incorrect:
- Customized, personalized, made-to-order, or altered products
- Gift cards
- Items marked “Final Sale” before purchase
- Items that have been worn, washed, used, altered, or damaged after delivery
These exclusions do not limit any rights available under applicable law.
How to Request a Return
Email [CUSTOMER SERVICE EMAIL] within 14 days after delivery and include:
- Your full name
- Your order number
- The item you want to return
- The reason for the return
- Clear photographs if the item is damaged, defective, or incorrect
If your return is approved, we will provide return instructions and the return address.
Do not mail a return before receiving approval.
Return Shipping Costs
Customers are responsible for return shipping costs when returning an unwanted item, an incorrect size, or an item that does not fit their preference. Original shipping charges are nonrefundable.
If Life Legacy sent the wrong item or the item arrived damaged or defective, Life Legacy will cover reasonable return shipping costs or provide another appropriate resolution.
We recommend using a trackable shipping service and keeping your receipt. Life Legacy is not responsible for return packages lost before reaching us.
Refunds
After receiving and inspecting an approved return, we will email you with our decision.
If approved, the purchase price of the returned item will be refunded to the original payment method.
Please allow approximately 5–10 business days after approval for your bank or payment provider to post the refund. Processing times may vary by provider.
Where permitted by law, we may deduct an amount for any loss in value caused by handling beyond what is reasonably necessary to inspect the product.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
Contact [CUSTOMER SERVICE EMAIL] within 7 calendar days after delivery if an item is damaged, defective, or incorrect.
Include:
- Your order number
- Clear photographs of the item
- Photographs of the packaging
- A photograph of the shipping label
We will review the issue and, when approved, offer an appropriate solution such as a replacement or refund to the original payment method.
Exchanges
We do not offer direct exchanges.
To purchase a different size, color, or item, request a return for the eligible original item and place a new order. Product availability is not guaranteed.
Order Cancellations
Contact [CUSTOMER SERVICE EMAIL] as soon as possible if you need to cancel or change an order.
We cannot guarantee changes or cancellations after an order enters processing or has shipped.
Return and Refund Questions
How long do I have to request a return?
You must contact us within 14 calendar days after your order is delivered.
Can I return something after wearing or washing it?
No. Returned items must be unworn, unwashed, unused, and in their original condition with the tags and packaging.
How will I receive my refund?
Approved refunds are issued to the original payment method used for the purchase.
How long does a refund take?
Once your return is received, inspected, and approved, please allow approximately 5–10 business days for your bank or payment provider to post the refund.
Are original shipping charges refundable?
Original shipping charges are normally nonrefundable. If Life Legacy sent an incorrect item or the item arrived damaged or defective, we will provide an appropriate resolution.
Who pays for return shipping?
The customer pays return shipping for unwanted items, sizing issues, or preference-based returns.
Life Legacy will cover reasonable return shipping costs when we confirm that the item arrived damaged or defective or that we sent the wrong item.
Can I return a customized item?
Customized, personalized, made-to-order, and altered items are final sale unless they arrive damaged, defective, or incorrect.
Can I exchange an item for another size?
We do not process direct exchanges. You may return the eligible original item and place a new order for the preferred size.
What should I do if my order arrives damaged or incorrect?
Email [CUSTOMER SERVICE EMAIL] within seven days after delivery. Include your order number and clear photographs of the item, packaging, and shipping label.
Can I send a return without contacting Life Legacy?
No. All returns must be approved before they are mailed. Packages sent without authorization may be refused.
Contact Us
For return or refund assistance, contact:
Email: [CUSTOMER SERVICE EMAIL]
Return address: [RETURN ADDRESS — DO NOT SEND RETURNS WITHOUT APPROVAL]